Milan Juza
TECHNOLOGY LEADER & VALUE CATALYST
I am a highly accomplished senior agile leader and technology executive with extensive experience in developing and implementing technology strategies, delivering market-leading digital products and solutions, leading business and technology change, and transforming how teams and organisations operate.
Over the last 15 years, I scaled up and transformed technology teams in several leading organisations across multiple industries including telecoms, media, financial services, and travel. My context-aware situational leadership style is rooted in my passion for building high-performing, continuously learning, adaptive organisations creating real business advantage through technology and innovation at pace.
I am an advocate of technical and personal mastery, empiricism, continuous learning, systems thinking and team empowerment. My holistic approach to building and growing teams and organisations is focused on enabling technology-powered innovation, agile mindset and collaborative, low-ego culture. I get my energy from coaching teams and future leaders, creating customer value and enabling sustained business growth.
CTO
The Gym Group, March 2023 - present
Leadership of the Group’s product & technology organisation including digital and e-commerce, infrastructure, back office and services
Execution of the Group’s technology strategy
Delivery of product roadmap
Member of the Group Executive Committee
The Gym Group is a leading provider of 24/7 affordable fitness gyms operating over 230 sites across the UK and serving over 800,000 members.
Curriculum Vitae
Global CIO/CTO — E-Commerce
TUI Group, Oct 2021 - March 2023
Leadership of a 600-strong global technology team building and operating all TUI E-commerce technology platforms and services
Shaping and delivery of Group E-commerce product roadmap across all markets and channels
Setting the overall vision, development and execution of the overall Group technology strategy for E-commerce across all markets
Evolution of ways of working, practices and operating model enabling true business agility
Member of the TUI Group IT Board
TUI is the world’s largest integrated travel business with yearly online revenues exceeding €7bn.
Leadership of a global e-commerce technology team building and operating all TUI e-commerce platforms across Web and Payments
Shaping and delivery of the E-commerce product roadmap across all markets
Setting the vision and developing and implementing of the technology strategy for the E-commerce domain across all markets
TUI Group, Jan 2020 — Sep 2021
Technology Director E-Commerce
BGL Group, Jun 2018 — Dec 2019
Director Of Software Delivery
BGL Insurance is a leading digital distributor of insurance to over three million customers. It provides services to many UK high street brands and sells a range of insurance products through its own brands as well.
Led a team of 120+ developers, agile delivery leads, BAs, architects and QA engineers
Responsible for delivery of the company product roadmap and technology engagement with partners and clients.
Significantly increased adoption of agile practices across the business
Developed and implemented a new operating model and structure for business technology
Developed and launched a brand new Employer Value Proposition for BGLTech
Increased team throughput by 15%, reduced lead time by 30% and increased employee engagement by 15%.
Played a crucial role in establishing a new BGLTech Hub in Sunderland
Led the execution of the overall technology strategy
Member of the BGL Technology Exec Team
Director of Technology, Barclaycard Commercial Payments
Barclaycard, Nov 2016 — May 2018
Barclaycard is a leading provider of a range of payments and credit services to millions of customers in the UK. Barclaycard is a part of Barclays Group - one of the largest financial services businesses in the world.
Established & led a set of international cross-functional agile teams delivering digital products and services
Responsible for the overall technology remediation and re-platforming of the technology estate including decomposition of monolithic apps into microservices, migration to public cloud
Significantly grew the team in the UK and in India with a strong focus on boosting engineering capability and deepening of agile practices
Designed and implemented a new lean portfolio management process to enable a flexible, data- and value-driven prioritisation of all projects and initiatives in the portfolio
Accountable for delivery of a range of regulatory programmes including PSD2
Responsible for the overall Commercial Payments product roadmap and its delivery
Responsible for the overall agile transformation programme across all of Barclaycard (10,000+ employees, 150+ teams) including the development of and transition to agile portfolio management, new governance model, and organisational structure
Led adoption of agile engineering practices and DevOps principles
Recruited and led a team of portfolio-level, team-level and technical coaches
Coached Barclaycard CIOs, MDs, Directors and other senior managers about agile leadership, managing change, and evolving organisational culture.
Developed a Group-leading learning and personal development programme attended by 3000+ people
Barclaycard, Nov 2015 — May 2018
Agile Transformation Director
Drove evolution and roadmap delivery of Bespoke Offers — an online retail platform and mobile apps (iOS, Android) that connects merchants with consumers and combine exclusive savings with a great shopping experience and unique services
Led a team of agile professionals — Scrum Masters, Business Analysts, Agile Programme Managers and QA Engineers. Six scrum teams delivering to production every 2 weeks.
Responsible for Digital Marketplace product delivery roadmap. Budget responsibility: £10.5m
Co-lead of the central Barclaycard Agile Transformation Team
Evolved existing development teams into truly autonomous, truly cross-functional agile delivery teams, dramatically improving team engagement and collaboration.
Implemented a new prioritisation process based on business value, delivery complexity and cost of delay giving product teams an unprecedented level of transparency and enabling much more effective and data-based decision making.
Defined and implemented a new E2E delivery process which enabled a faster pace of production delivery - release every two weeks.
Developed a full competency framework for Scrum Masters, including competency assessment model and learning resources
Received 2015 Agile Award for Best Use of Agile in the Private Sector.
Barclaycard, Sep 2014 — Oct 2015
Delivery Director
Programme Director
Digitas UK, May 2014 — Sep 2015
Responsible for management and delivery of a portfolio of client projects across a number of areas e.g. UX architecture, digital, print and outdoor campaigns, web design and development, content strategy, SEO, mobile application development, hosting etc.
Managing technical and delivery relationships with clients
Led a team of agile project managers
P&L responsibility for all projects in the portfolio
Digitas is a premier integrated advertising agency within Publicis Groupe, connecting media, creative, data, and technology to deliver modern marketing.
Head Of Delivery
Weve, Jul 2013 — Feb 2014
Established company-wide agile delivery process
Led design, development and launch of Weve’s integrated loyalty solution consisting of a backend platform, mobile apps for iOS and Android and integration with several high street merchants
Led delivery of Weve’s Mobile Display advertising service and advanced data management platform
Weve was a London-based startup formed by three main UK Mobile Network operators and focused on Mobile Payments and Mobile advertising solutions at scale.
Programme Director
British Sky Broadcasting, Jan 2011 — Jun 2013
Delivered Sky’s new Catch-Up TV service from concept to launch
Successfully managed a coordinated delivery from four development teams using agile methods
Release cycle shortened from one release every 2 years, to releasing every 4 months.
Sky is UK’s leading media and telecoms business offering a wide range of services including TV, Mobile and Broadband to millions of customers.
T-Mobile Group, Apr 2006 — Dec 2010
Programme Manager
Launched the world's first Android-powered smartphone (T-Mobile G1) in five European countries
Introduced agile/scrum project delivery methodology into T-Mobile International delivery process
Delivered Europe’s first international 3G-based mobile TV streaming service
T-Mobile is a leading global telecoms and mobile services and network provider operating across Europe and US.